If you have any complaint about the firm, or a service we have provided, please let us know by writing to our office address or by email [email protected] or telephone 0191 482 0050. We promise to deal with your complaint in a fair and objective manner. We will provide you with a copy of our formal complaints procedure upon request or upon receipt of a complaint. If we are unable to resolve a complaint to your satisfaction you have the right to take your complaint to the Financial Ombudsman Service http://www.financial-ombudsman.org.uk/
Data Protection Complaints
If you are unhappy with how we have collected, used, stored or otherwise handled your personal information, you can make a complaint to us. You also have the right to complain directly to the Information Commissioner’s Office (ICO).
You can contact the ICO using the following methods:
- Online: Make a complaint
- Via telephone: 0303 123 1113”