If you have any complaint about the firm, or a service we have provided, please let us know by writing to our office address or by email mark.armstrong@toddcue.com or telephone 0191 482 0050. We promise to deal with your complaint in a fair and objective manner. We will provide you with a copy of our formal complaints procedure upon request or upon receipt of a complaint. If we are unable to resolve a complaint to your satisfaction you have the right to take your complaint to the Financial Ombudsman Service http://www.financial-ombudsman.org.uk/

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